Legal information
Policies, your rights and how we handle your information.
Paid Membership FAQ
Practical answers about paid membership. The offer, accepted subscription documents and mandatory rights govern your purchase.
Searches only this opened version and language.
Do I need a paid membership to use RivalLeagueNova?
No. You can create a free account and use the features included in the Free plan. Paid memberships provide additional features or higher limits, as described on the Pricing page. You must be at least 18 years old to create an account. Creating a free account does not start a paid subscription.
How do I buy a paid membership?
When subscriptions are available, open the Pricing page, choose an available plan and review its features, total price, billing interval and subscription documents. Complete payment through Stripe Checkout. Paid access is activated once payment has been verified. If a payment was taken but your membership is not active, check your account’s Billing & access section and contact support before starting another purchase. The subscription agreement is concluded when Stripe confirms successful payment for the displayed subscription; activation follows our verification.
What is included in a paid membership?
The Pricing page and the offer shown before payment describe the features and limits included in your selected plan. Different plans serve different purposes. A plan for an individual player and a plan offering additional pool-management capabilities should not be assumed to be the same product with different billing periods.
How much does membership cost?
The Pricing page shows the available plans. Checkout shows the total amount, currency, billing interval and applicable tax information before you commit to payment. An annual price is charged for the year. If a monthly equivalent is shown for comparison, it does not mean that an annual subscription is paid in monthly instalments.
Who handles my payment information?
Payments are processed through Stripe. Enter your payment information only in the payment page opened from RivalLeagueNova, never by email or chat. RivalLeagueNova receives the billing and payment information needed to identify the purchase and manage access, renewals and refunds. See our Privacy Policy for information about payment-related processing.
Which payment methods can I use?
Use one of the payment methods displayed in Stripe Checkout for your purchase. Available methods can depend on the offer, currency and location. If a method such as PayPal, bank transfer or a particular wallet is not offered at checkout, do not assume it is supported. Contact support if you need help completing payment.
Does my subscription renew automatically?
Yes. A recurring subscription renews at the billing interval shown before purchase unless it is cancelled. Use your billing information to check the scheduled renewal and amount. A billing-period date is separate from any statutory cancellation or withdrawal right.
Can I cancel my subscription?
Yes. There is no binding period or cancellation fee under our subscription policy. For a monthly subscription, cancellation stops the next renewal and paid access normally continues until the end of the current paid period. For an annual subscription, cancellation takes effect when your request is received, or on a later date you expressly request. The unused portion of the amount actually paid for the year is refunded proportionally. Stronger statutory rights remain unaffected. Cancelling paid access does not itself remove any Free or independently granted complimentary access.
How do I cancel?
You can always send a cancellation request to support@northvektorlabs.com. Include the email address associated with your account and identify the subscription. You can also use the available subscription-management controls from Billing & access by selecting Open Stripe billing. If you want an annual subscription to end immediately with a proportional refund, and the billing portal offers only cancellation at the end of the period, email support. A limitation in the portal does not change your cancellation rights.
Can I change my plan?
Use a plan-change option only if it is offered for your account. Check the new features, price, billing interval, effective date and any credit or additional payment before confirming. If no suitable option is available, contact support. Do not start a second subscription simply to change the first one.
How do I update my payment method or view billing information?
Open the billing-management facility from your account’s Billing & access section. Stripe billing provides the payment and invoice-management options enabled for your account. If the option you need is missing, contact billing@northvektorlabs.com. Never email your card number or security code.
Can I withdraw from a purchase or request a refund?
If you have a statutory withdrawal right, the normal period is 14 days after the contract is concluded, with any longer period required by applicable law preserved. For a valid exercise of withdrawal rights, our policy provides a full refund and waives charges for early use of the service. Simply using the service does not, by itself, waive a withdrawal right. Ordinary cancellation, withdrawal and remedies for a service that was not delivered correctly are separate. See Withdrawal Information and Cancellation and Refunds, or contact support for help.
What if I paid but cannot access my membership?
Check Billing & access for the status of your subscription. Payment verification can take time. If the status remains pending or incorrect, email support with your account email and the payment reference if available. Do not make a second payment to resolve the first one.
Who can help with membership questions?
Email support@northvektorlabs.com. Support is followed up on Norwegian business days, and online chat may also be available. For invoices and payment questions you may also contact billing@northvektorlabs.com. We route requests internally, so you do not need to resend a request to a different address. We do not offer telephone customer support.
Version history
Version: 2026-10-31-owner-membership-faq-v1 · Effective from: