Find cancellation, withdrawal and refund guidance
Open the published legal documents and your subscription details for the applicable process. This Help article does not replace those documents or create an automatic refund action.
On this page
Before you startWhat to doThe portal does not offer the needed actionCheck the result of your requestBefore you start
- Use the account associated with the subscription and identify the relevant payment or Checkout attempt.
What to do
- Open Membership & billing in Profile and check the billing interval and current status.
- Read Cancellation & refunds and Withdrawal information in the relevant language and document version.
- Use the billing-management action if it is offered and appropriate for your request.
- For cancellation, withdrawal, refunds or complaints, contact support@northvektorlabs.com with enough information to identify the request.
The portal does not offer the needed action
Contact support instead of assuming that a missing button removes the process described in the applicable documents. Do not send full card details or passwords.
Check the result of your request
Read the confirmation and current subscription state. Cancellation, withdrawal, refunds and account privacy requests are different processes; do not infer one from another or from merely visiting a legal page.